Conflict Resolution for Assisted Housing Professionals (AHA340F)

  • Product Format
  • Pre Recorded Audio Conference
  • Presenter(s)
  • Paul Flogstad
  • Conference Date
  • Wednesday, March 12, 2014
  • Aired Time
  • 1:00 pm ET - 12:00 pm CT - 11:00 am MT - 10:00 am PT
  • Length
  • 60 minutes

Learn To Work With Difficult People—Whether Residents, Co-Workers, Or Both

Register now for this 60-minute audio session in which our expert speaker, Paul Flogstad, will teach you practical strategies to diffuse tense situations.

Where people live and work in close proximity, there’s always potential for conflict. Multi-family housing properties are no exception. Disagreements can frequently arise among tenants—as well as between management and residents. But you can stop clashes from escalating and mitigate opportunities for disputes.

This program will demonstrate effective techniques to:

  • Complain effectively
  • Work with difficult people, whether residents or co-workers
  • Moderate strained relationships
  • Turn a conflict into a win/win situation—for your tenants and your property

This presentation is appropriate for property owners, property and site managers, maintenance staff, and tenant association members.

After attending this audio event, you will have the necessary communication tools to not only manage conflicts effectively yourself but also to instruct your property management staff in the essentials of teamwork and successful cooperation.

Don’t let unnecessary conflict derail an otherwise functional housing property. Register today!

Throughout his career, PAUL FLOGSTAD has supervised properties in over 22 different states. He currently provides training and consulting services for property owners, managers, associations, as well as city, state and federal agencies. His topics of expertise include HUD compliance, Fair Housing Act compliance, tax credits, marketing, property policies & procedures, vacancy management, budget analysis and more.


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About the Presenter(s)

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples.

Paul enjoys working with people and helping them be the best they can be.


Dear Valued Customers,

We regret to announce that ProEdTech LLC and all its affiliate brands will cease operations on April 1, 2019.

We are no longer able to fulfill online orders. We will fullfill all DVD and book orders already placed.

Customers of canceled webinars and subscription products may request a refund at (800) 223-8720 or You must do so by April 1, 2019.

Thank you for your business and loyalty over the years. We sincerely apologize for any inconvenience caused.

Best regards,
The ProEdTech Team