Tail Talk for Apartment Managers—What You Need to Know About Animals (AHA519A)

  • Product Format
  • Live Webinar
  • Presenter(s)
  • Jo Becker
  • Conference Date
     
  • Add to my calendar Thursday, May 9, 2019
     
  • Aired Time
  • 1:00 pm ET - 12:00 pm CT - 11:00 am MT - 10:00 am PT
  • Length
  • 90 minutes

Learn the Tips to Minimize Encounters and Maximize Resident Satisfaction

Do you allow pets?  70% percent of U.S. renters have them! Even if you have a no-pet policy, disability-related animals must be accommodated under the Fair Housing Act (FHA). Whether you want to avoid miscompliances and penalties, reduce unfortunate encounters, or increase resident retention, there are a few things you must be clear about, such as (to name a few): critter classifications; the difference between service/assistance animals, emotional support animals, and therapy animals; how the fundamentals of critter body language can minimize mishaps and help maintain on-the-job safety.

Learn all there is to know about animals in your apartments in this informative webinar by industry expert Jo Becker. Becker will walk you through the fundamental principles of disability-related accommodation under the federal Fair Housing Act. She will discuss the origins of and differences between service and therapy animals, as well as other (often confusing and misused) critter classifications. Most importantly, she will provide tips for reading critter body language (and adjusting your body language) to decrease the odds of attacks or other unfortunate encounters with residents’ critters, regardless of the animal classification.

Becker will also review practical expectations for disability-related animals in housing, and explain how proper etiquette around working animals can increase your professionalism, rates of customer satisfaction, and resident retention.  

Attending this webinar will dramatically expand your understanding of what there is to know about animals in your apartments. You will know how to comply with the federal law; set practical expectations with regards to assistance animals on your property; maintain on-the-job safety regardless of critter classification, and help alleviate the logistical nightmares you may face in dealing with residents’ animals when disaster strikes. You will be able to display professional, considerate conduct that maximizes positive perceptions among residents and the larger marketplace. Plus, you will know how to develop a proactive, disaster preparedness messaging that demonstrates you care.

Session Highlights

This webinar will bring you up to speed with:

  • The Fundamental principles of disability-related accommodation under the federal Fair Housing Act (FHA)
  • The origins of and differences between service and therapy animals, as well as other (often confusing and misused) critter classifications
  • Practical expectations for disability-related animals in housing
  • How proper etiquette around working animals can increase your professionalism and rates of customer satisfaction and resident retention
  • Tips for reading critter body language (as well as adjusting your own body language) to decrease the odds of attacks or other unfortunate encounters with residents’ critters, regardless of the animal classification
  • A uniquely compelling market advantage inspired by America’s love affair with animals that also helps reduce logistical nightmares for you should disaster strike at your property

Who Should Attend

  • Leasing managers
  • On-site managers
  • Portfolio managers
  • Resident services coordinators (in affordable housing communities)
  • Community concierges (in high-end housing communities)
  • Independent landlords or small operators
  • Homeowners association and community managers
  • Service technicians, lead technicians, and maintenance supervisors

Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.

 

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About the Presenter(s)

Jo Becker Jo Becker is a realtor-turned-fair housing advocate. She was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years where she has trained over 10,000 individuals, to consistently rave reviews. Her focus is on training housing providers including property managers, maintenance and service technicians, and private landlords.

Jo has also studied emergency preparedness and disaster response with a focus on animals since 2005. Today her career consists of an unexpected alchemy of public speaking and writing on topics that blend lifelong passions and multiple career experiences. Regardless of topic or audience, Jo's aim is to inform, empower, and inspire with historical and relatable context, understandable concepts, and bottom-line considerations.