Fair Housing & Reasonable Accommodation: Best Compliance Practices (AHA140A)

  • Product Format
  • Pre Recorded Audio Conference
  • Presenter(s)
  • Elaine Simpson
  • Conference Date
     
  • Wednesday, January 22, 2014
     
  • Aired Time
  • 1:00 pm ET - 12:00 pm CT - 11:00 am MT - 10:00 am PT
  • Length
  • 75 minutes

Train your property staff to deliver compliant customer service in 12 steps

Register now for this 75-minute audio session in which our expert speaker, Elaine Simpson, will instruct you on how to provide customer service equally to everyone, regardless of race, color, nationality, religion, gender, familial status, or handicap.

Is “Fair Housing” simply a set of laws? A behavior model intertwined with the fundamental American principles of freedom and opportunity? Or just plain good business?

The answer is: All of the above. That’s why, as a housing professional, your job comes with a high bar for creating “equal opportunity” business practices and policies that comply with the Fair Housing Act. But you—and your staff—can meet that challenge every day with the guidance presented in this audio session.

In this information-packed session, you will learn to:

  • Identify protected classes in detail
  • Efficiently handle reasonable accommodation requests/ modifications
  • Avoid fatal flaws in your advertising & marketing materials
  • Prepare for and effectively respond to Fair Housing complaints
  • Understand who is liable and where your safe zone is
  • Stay apprised of current, ongoing issues in Fair Housing

This presentation is appropriate for property owners, developers, regional/ assistant managers, leasing staff, maintenance team members, groundskeepers & housekeepers, corporate office support staff, vendors, and contractors.

After attending this audio event, you will better understand your responsibilities for offering fair, affordable housing services and facilities to all. You will receive a Fair Housing Compliance Checklist for your service team, learn an easy acronym for remembering key protected classes, and develop 12 best practices list for top-notch compliance.

 

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About the Presenter(s)

Elaine SimpsonElaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has experience in Section 8, Section 236, and Low Income Housing Tax Credit programs, as well as market rate and luxury rent communities. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating "Best Practices" and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed "turn around" teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.