Keep Yourself & Your Staff Safe: Learn to Avoid Attacks, Bites, & Confrontation with Residents' Critters (AHA485B)

  • Product Format
  • Pre Recorded Webinar
  • Presenter(s)
  • Jo Becker
  • Conference Date
     
  • Tuesday, September 18, 2018
     
  • Aired Time
  • 1:00 pm ET - 12:00 pm CT - 11:00 am MT - 10:00 am PT
  • Length
  • 60 minutes

Raise Your Awareness about Critter Communications to Maintain Safety and Enhance Your Customer Service

Have you been bit by a resident’s cat or charged by a dog? Has a repair tech been challenged by a critter upon entering a unit?

Whether or not you allow pets, you likely have animals on your property. Whether it be ordinary pets, service animals as defined by the Americans with Disabilities Act, or assistance animals accommodated under the Fair Housing Act, maintaining on-the-job safety around residents’ critters is vital for you and your team.

In this session, fair housing advocate Jo Becker will teach you the fundamentals of critter body language based on key differences between predator and prey animals. Jo will also demonstrate how you can alter your own body language – playing up or down predator and prey traits – in order to decrease the likelihood of attack while increasing customer and community relations on the job.

This session will help you raise your awareness about critter communications to maintain safety. Being able to approach residents and their critters (pets or aid animals) with calm and confidence can also enhance your professionalism and the customer service residents and potential prospects experience.

Session Highlights

This session will cover:

  • Key distinct characteristics of predator and prey animals
  • Body language fundaments and communication tips for reading and communicating with residents
  • Warning and welcoming signs
  • Tips for deescalating or dominating a situation involving an unfamiliar or unfriendly critter

Session Takeaways

With this session, you will be able to:

  • Understand the difference between predator and prey animals, identify which you are, and whether the critter you encounter is acting like a predator or prey
  • Identify key warning or welcome cues
  • Alter your own body language based on your reading of critters you encounter at your property, and your desire to either deescalate or dominate a given situation
  • Enhance customer service when interacting with residents and prospects accompanied by critters

Who Should Attend

  • Directors, presidents and CXOs
  • Leasing managers
  • On-site managers
  • Portfolio managers
  • Compliance officers
  • Resident services coordinators (in affordable housing communities)
  • Maintenance and service technicians
  • Community concierges (in high-end housing communities)
  • Independent landlords or small operators
  • Homeowners association and community managers
 

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About the Presenter(s)

Jo Becker Jo Becker is a realtor-turned-fair housing advocate. She was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years where she has trained over 10,000 individuals, to consistently rave reviews. Her focus is on training housing providers including property managers, maintenance and service technicians, and private landlords.

Jo has also studied emergency preparedness and disaster response with a focus on animals since 2005. Today her career consists of an unexpected alchemy of public speaking and writing on topics that blend lifelong passions and multiple career experiences. Regardless of topic or audience, Jo's aim is to inform, empower, and inspire with historical and relatable context, understandable concepts, and bottom-line considerations.

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