Customer Service That Will Make Residents Want To Stay (AHAO30I)

  • Product Format
  • Pre Recorded Audio Conference
  • Presenter(s)
  • Elaine Simpson
  • Conference Date
  • Wednesday, October 30, 2013
  • Aired Time
  • 1:00 pm ET - 12:00 pm CT - 11:00 am MT - 10:00 am PT
  • Length
  • 60 minutes

Boost your affordable housing property’s‘curb’ appeal

Register now for this 60-minute audio session in which our expert speaker, Elaine Simpson, will demonstrate what it takes to meets tenants’ varied needs (even on a tight budget!) so that you can retain residents and optimize your property’s income.

How much is poor customer service costing your affordable housing property each year? Replacing even one resident is probably more expensive than you realize. And given the current state of rents, you’re fighting an uphill battle to completefor residents with non-restricted market rate communities. But you can make a positive difference in your occupancy rates—and even secure higher rents—if you ramp up your customer relations skills.

This program will reveal how to:

  • make a positive impression every time you come in contact with a resident
  • provide needs-driven amenities
  • provide extra services with a little or no budget
  • communicate effectively with different generations and cultures
  • create your own personal curb appeal
  • build value and give residents a reason to stay

This presentation is appropriate forowners, asset managers, property managers, regional managers, site managers, maintenance supervisors, maintenance techs, and office staff.

After attending this audio event, you will understand what it truly costs to replace a resident—and be well equipped to provide the kind of service that attracts and retains residents. Each attendee will receive a catalog of 50 no-cost or low-cost customer service ideas to put into practice right away.


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About the Presenter(s)

Elaine SimpsonElaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has experience in Section 8, Section 236, and Low Income Housing Tax Credit programs, as well as market rate and luxury rent communities. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating "Best Practices" and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed "turn around" teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.


Dear Valued Customers,

We regret to announce that ProEdTech LLC and all its affiliate brands will cease operations on April 1, 2019.

We are no longer able to fulfill online orders. We will fullfill all DVD and book orders already placed.

Customers of canceled webinars and subscription products may request a refund at (800) 223-8720 or You must do so by April 1, 2019.

Thank you for your business and loyalty over the years. We sincerely apologize for any inconvenience caused.

Best regards,
The ProEdTech Team