Conflict Management - How to Handle Hostile, Hazardous Residents; The Importance of Resolving Conflict! (AHA773H)

  • Product Format
  • Pre Recorded Webinar
  • Presenter(s)
  • Anne Sadovsky CSP, CAM, CAPS, Steven W. Sachs
  • Conference Date
     
  • Tuesday, September 5, 2017
     
  • Aired Time
  • 12:00 am ET - 11:00 pm CT - 10:00 pm MT - 9:00 pm PT
  • Length
  • 90 minutes

Build Your Team and Keep Your Residents with Conflict Management!

As long as there has been life on this planet there has been conflict; from the dinosaurs and cave men, cowboys and Indians, different religions, husbands and wives, employers and employees, and political parties. However, conflict today seems to be more the usual than the occasional challenge. 

Modern day Americans have higher ‘deserve levels’, shorter fuses and are more outspoken. Add the increasing use of profanity, lack of respect for others and we often find ourselves in all out wars.  The result? Loss of valuable time and productivity, stress caused physical symptoms, the emotional roller coaster, lost relationships, legal fees, and unhappy, complaining customers who just might stop doing business with us.

In this session by expert speaker Anne Sadovsky, you will understand how personalities, generational differences and certain behaviors create conflict in Multi-family properties. You will learn to use a ‘talking stick’ while counseling/arbitrating those in disagreement. In this training on Conflict management, dedicated to multi-family property management, you’ll also learn to recognize that communication is the solution to most disagreements and learn words that should never be used to team members and customers/clients.

Session Highlights

  • Save residents and team members through conflict resolution
  • View conflict as an opportunity rather than a burden
  • How to be a successful mediator
  • Managing ourselves and set good examples
  • Use common sense to reach win/win solutions
  • Increase the bottom line by working in harmony

Session Objectives

  • Cut the cost of conflict in every area of your business
  • Get working relationships back in place
  • Lose an adversarial attitude
  • Communicate and understand
  • Foster dignity and respect
  • Encourage others to peacefully handle their own disputes

Who Should Attend?

  • Property owners
  • Multifamily Housing Professionals
  • Property managers
  • Site managers
  • Maintenance staff
  • Tenant association members
  • Team leaders
  • Judges and Court system employees
 

Order Below or Call 1-800-223-8720 Today!

 
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About the Presenter(s)

Anne SadovskyIn January 2018, Anne Sadovsky will celebrate her 50th year in Multifamily Housing.  She travels nationally; training, entertaining and educating property management teams.

Not only does she specialize in fair housing, she is a popular humorist and keynote speaker.

Anne is a former VP of Marketing and Education for Lincoln Property Company, has earned a Real Estate License, a Certified Speaker designation from the National Speakers Association, and is an acknowledged Professional Fair Housing Trainer by the Texas Workforce Commission. She has been honored with the Legend of Education and a Lifetime Membership by the Apartment Association of Greater Dallas.

She is based in Dallas, Texas

Steven W. Sachs has served as a director of Howard Bancorp since its formation in 2005 and as a director of Howard Bank since 2004. Mr. Sachs is an Executive Vice President and Director, Real Estate and Hotel Practice of Willis, a global insurance brokerage and risk management services company. From 1992 to 2000, he served on the Board of the Self Insurance Education Foundation and, from 1996 until 1999, on the Board of the Self Insurance Institute of America. Mr. Sachs is an organizing director of Howard Bank and is currently the Chair of the Governance and Nominating Committee and a member of the Executive Committee of the boards of directors of both Howard Bancorp and Howard Bank.

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